Customer Testimonials
I have always had a good experience. Bought my Rav 4 there and always go there for routine maintenance.
Het took care of me right away .He explained everything to me and was very pleasant
Very efficient and responsive! Gets vehicle done at time requested. Does thorough inspection of vehicle.
Dealership was quick to give appointment for an urgent issue with gear shifter not moving to Drive(D).
Juan is terrific. I came in unannounced at 5:30pm after a blow out on my first road trip with my new Highlander 200 miles from home . Desperate for a new tire he graciously fit me in despite being super busy. A life saver! Thanks!
It took multiple voicemails to get him to call the Ford dealership as well as me back
Very professional and explains well condition of the car and gives great assessments and recommendations. Jody is one of the reasons that my experience at Westborough Toyota is always so amazing. Keep up the great work!
Excellent customer service, all staff were very friendly on the phone and in person. Reasonable prices and the detail cleaning was beyond impressive.
Waiting time is long. One tire valve cap missing after service. The Waiting time 2 and half hours is long, . One tire valve cap is missing after service.
All is well.Thanks a lot Mason and Westborough Toyota Company.All is well l.
The service was prompt, respectful, and professional. Everything progressed exactly as was promised. No issues.
Very helpful and trustworthy service department that is easy to schedule Nice people and caring.
Quick appt with good communication. Happy with the service provided. Have a second Toyota to bring. Hope I get the same level of service
I have been going to Westborough Toyota since 2016. Service has always been excellent. I have confidence in the advice and explanations given.
Excellent, professional staff. They made the whole process of buying a car smooth and easy. As someone who is buying a car for the first time they made me feel comfortable and walked me through everything I needed to know to make the buying process smooth.
I had the privilege of meeting Alfredo Lopez, Rick Tornelli, Kevin, Leo, BB and all their staff from Westborough Toyota. They provide the best service from check-in to check-out with professionalism, respect, dedication, honesty and hard work. I have been a customer of theirs since 2005 and have never taken my cars or bought another car from another dealership because the service they provide is absolutely extraordinary, they are absolutely the best of the best. My trust in them is indescribable and my gratitude for them is immense and the peace in my mind knowing that my car is in good ... Read More DealerRater - Jul 2, 2025
The service person got me to work and picked me up in a timely manner. Repairs were complete by noon, when I was done work. Good, friendly service.
7 hours to do maintenance no updates and tried to have car overnight for oil change tire rotation and normal top off of fluids
Everyone was very helpful in answering all my questions and showing me the car of my choice
Helpful to a point but then stop helping and start bullying. They make promises and then don’t come thru.
This past Friday they have done a break job on my car. Now my car makes unusual noises every once in a while. I am planning to take it to the shop Monday to see what they did to my car causing these issues
I always am able to get great service amd extra help if I need it with my Android auto.
Easy to work with. Very nice and helpful. Willing to work with you to get you what you need
Amazing people and I got the best deal on a 2024 Camry! I highly recommend this business!
Very happy with the service, I got from this dealer. They fixed my issue with my rim in under a day.
Never sent results of the multipoint inspection. Has me cash out my service before the car was actually done. Otherwise ok
Very professional. Fast and easy to work with I would recommend Geri to anyone looking for a Toyota
Very accommodating especially service Department!! You call to have a service due to unexpected flat tire in 2 successive days and scheduled me same day !
Service was routine maintenance and went well and was performed in a timely manner as it usually is.
Service was great. Efficient and cost was explained very well! I would go back again
I like that they didn't try to sell me something that I didn't need. That is appreciated.
Everyone is so helpful,friendly and professional. They are also extremely knowledgeable and accommodating. I am so grateful to have a wonderful dealership
Always receive great service here, the checked my brakes without charging I feel very comfortable and confident bringing my truck here for service
I was serviced immediately and treated with respect. The work was done immediately. Communication was great. Wonderful experience!
Westborough Toyota made the car purchasing process extremely difficult and costly. The dealership sold me a car that they weren't prepared to sell, and I wasn't informed that the dealership didn't even have the title to the car I was buying. This information was only provided to me AFTER I already paid my down payment and waited 2 hours to speak with the finance department. Dealership unwilling to provide a loaner vehicle while they wait for the title to arrive, and said that I could pay out of pocket for a rental with discounted rates, even though it ... Read More DealerRater - Jun 25, 2025
I don’t often go here for service but my trusted mechanic wasn’t able to perform the service I needed. I parked out front and walked inside and it took a minute for anyone to acknowledge me. The gentleman at the first desk had his back to the door and was scrolling on his phone. When he did notice me, he let me know that I could pull up to the garage door and someone would be out to greet me. There are striped “speed bump” looking things on the ground. To someone who has never really been here, ... Read More DealerRater - Jun 25, 2025
Very welcoming and accommodating. They helped me with everything and answered any questions I had
Great A big thank you to the entire Westborough Toyota team for their professionalism, honesty, and top-notch work. I’ll definitely be returning for future maintenance and will confidently recommend your services to friends and family.
had an appointment for 715. thought it took way to long. close to 2 hrs
Waited for my car for over 4 hours Took 4 hours for regular maintenance and a new tire
This by far is the worst dealership I've ever been to. I would never recommend this service department to my worst enemy because of the speed.And lack of communication
Great place however very expensive. They kept me informed on my car. Questioning if warranty is worth it. They don't seem to want to go extra mile. I questioning was warranty waste of money?
I have always had the best service at this dealership for the past 14 years. Thank you for all that!
The individual who dropped off the car was incredibly rude to my elderly mom while my wife and I were in the hospital. He was rude, aggressive, and disrespectful. I’d be ashamed to have that individual representing my company.
They worked with me yo get the car I wanted took awhile but mason kept working yo get it done and I highly recommend to ask for him
They were very helpful. I had an unexpected emergency recall. I am driving to NC next week was glad they could get me in so quickly. I’ve gone there for the past three years. They also checked everything out.
Services started on time Service went well everyone friendly and completed in about the time given
I cannot say enough good things about the Service Department at Westboro Toyota. I have been using Westboro Toyota service department for over 30 years. They are experts in diagnosing and fixing problems, but also care about their customers and treat customers with patience and respect.
Recently I purchased a vehicle at a different dealership and that dealer wanted me to wait until Monday to service my new vehicle because their workers go home early on Friday. My new vehicle had displayed an urgent message late Friday morning and said to take the vehicle to the dealer immediately.
So I called ... Read More DealerRater - Jun 16, 2025
They are always helpful advice on the car maintenance items that are needed and what your car needs next and when. Great service
The salesman was very helpful and was very respectful and helped me pick out the right care for me.
Anthony was amazing and so was Jessica my financial advisor. Anthony went above and beyond.
This dealership is fine and I hate that this surveys are required for people to keep their jobs.
Over all it's good experience Service was over with in the mentioned time Service men is good
Team is fantastic. Manager is very friendly and resourceful. Solution oriented sales strategy with customer in mind.
Great service management by Jody! Even though I now live in Newton, 20 miles away, I come here for service!
Great place! Everyone was friendly and made the purchase process very easy. One of the best dealerships I've ever been to.
Great customer service, timely communication and Jeremy was great, he explained everything and was able to answer every question I had.
Quick and easy! I moved to the area and live down the street. Glad that it’s that easy to book appointments!
The service was pretty smooth, I was told the things being checked as part of the maintenance cycle. The wait time was not too long. The only thing which I didnt quite understand is I had scheduled appointment through mobile app and also requested a loaner, but it seems that does not work.
Very average. Service staff dutiful but not particularly friendly. Waiting area bland. Mgt probably oblivious.
It was very bad behavior they were didn't fex my problem in one time after two day my car get the same issue then I go buck there they're not accepted there'they're mistake and charch me again for to fex the same problem just know how to rip the people easy.
I was impressed with the detail of service! The agents carefully ( Ali and Tony)!were helpful in pointing out the features of the Corolla Cross I was interested in. I have recommended two friends to purchase a Toyota through Tony from WestborobToyota! One of the busiest dealerships I ever visited’
During the installation of some additional options (e.g., door sill protectors), they damaged our brand new Sienna, creating a gouge in the body and paint. They promised to return it to new car shape ("as if it never happened") but botched the job and created clearly visible body paint work with poorly blended boundaries, paint that blogged together, and an area that was much larger than necessary. After repeated attempts to resolve the situation amicably with fair compensation for a new car now that has noticeable body work, which lowers the value of the car materially, the ... Read More DealerRater - Jun 9, 2025
Friendly service, easy access to the garage. Nice to have a cafe at the dealership. The recall had taken about an hour longer than expected.
Sales person polite but lacked basic knowledge of coordinating with insurer. Poor communication at dealership with sales and sales manager and service. I would not recommend.
Ali Booth was very helpful for this transaction and helping us informed and delivered on time
It was a good experience all things considered.the staff was courteous and capable. Would recommend
It ok because they are doing their jobs that is convincing people to buy car even the car is not a good one.
Good and helpful Experience was easy, care free and I was treated respectfully. Good time
They were very professional and fast. I was told it would take a hour or was less than an hour.
Lots of just waiting around during the sales process. Every time we asked a question the sales person went off for 10 or 15 minutes leaving us alone on the sales floor. The car, which was arrived 2 1/2 weeks later than we were told, and we were told every time we called it was coming in the next few days. When the car finally arrived on a Friday, I was asked if I could come in Saturday to pick it up, and I could not, but said I could on the following Monday. Matt, the sales manager, said he would have the car ... Read More DealerRater - Jun 4, 2025
Purchased a 2020 Camry with 74,000 miles. This service should've been done at 60,000. I would stay far away from Westboro toyota. My car buying experience was xxxx.
Great working with John, a service manager at Westboro Toyota. He thoroughly reviewed tasks to be accomplished and ensured everything was performed as promised. My 2014 Venza continues to perform well due to Westboro Toyota’s oversight!
Great service at Westboro Toyota! A special shout out to Alfredo for being an all-around awesome guy that you can trust! I’d also like to recognize Nate for being especially helpful!
Worst car buying experience. Misrepresentation misleading unreliable bare minimum customer service if any. Presentation of the car was even aweful. Safety issues noted to be fixed and went as minimal as possible, chasing issues to be taken care of and simple important issues seem to be not to their concern. Salesman used certified safety inspection as a selling point with 160 multipoint inspection thinking it was pre certified and it wasn’t. Asked for the car fax and wasn’t given it until after I signed the papers while finance came over and was in my ear. I felt rushed pressured ... Read More DealerRater - Jun 2, 2025
I especially like the service manager at Westboro Toyota because he knows his job and he takes time to listen to customers and he also tries the best he can to work things out.
After purchasing a 2024 Tundra from WT back in December 2024 I’ve had the vehicle serviced 3 times since my purchase. The first time they finger tightened my locking lugs during a tire rotation event. I found this a few days after the service when I found one laying in my driveway.
The 2nd service call was to repair/replace a flat tire. Once they replaced the tire and rebalanced it they used 3.5 oz (total) of weights. I had a trusted garage verify and validate concerns I had about excessive wobble at highway speeds. (They even made a video, while checking the ... Read More DealerRater - May 31, 2025
Very friendly and family oriented environment! Service and staff has amazing customer service! Customer for life
Great work and I was able to get a next day appointment. I waited for the work to be done and it did take several hours
Very prompt and service was completed in the time frame I was told. Very happy with the service
It was my first service with this dealership and it went really well. Only took 45min to do all the work.
Anthony was exceptional great and went above and beyond. His customer service was extremely good. He took care of us and made sure we were satisfied and got what we needed.
Jody was so helpful with my questions and was so informative on what I needed to do and cost efficient ways to fix my car. I look forward to working with her in the future!
Very clean, nice waiting area, friendly staff, good selection of cars available, easy to get to location
Every one at the dealership very professional Jody was very helpful plus the Service Manager always helpful took care of my wife Prius C I also used parts department great service. Keep it up Thanks
They waisted no time on the usual nonsense. My car buying experience 3 weeks ago at Westborough Toyota. was satisfying and refreshing. The salesman was clearly motivated to make a deal quickly and move on. We settled on a price with trade literally in minutes. It was as good a deal as I could have expected. The entire process was calm, collected and professional.
I cannot thank everyone at the dealership enough for their help! Jody was amazing, so helpful, kind. I was worried that we would not be able to get home last Friday but she fit us in, found the tire we needed and got us back on the road in no time!
It doesn't take much to go from hero to zero.... I had to pay $50 for a car rental after spending the full day for a simple 2-hour warranty service that was not completed. Toyota is a great brand that stands for quality. The service manager, Alfredo Lopes, destroys Toyota's reputation with NO care for his employees and creating a horrible customer experience.
Held to appointment tieduled me. Evaluated the problem Informed me . Scheduled service. Ordered part. Very good experience .
It took over 2 hours for a tire rotation and car inspection which is ridiculous. It
Friendly and knowledgeable until they received the deposit. After that point: vehicle received 3 days after agreed date, dealer blamed delays on insurance company until we showed insurance company responded within hours, nail sticking out of tire when supposedly the vehicle just finished inspection?, tried to withhold car mats (told me I can find deals on eBay), only provided 1 key, couldn’t get a call from the general manager and no real concern for my time nor the terrible experience. Lots of excuses.
Almost 3 hours for an oil change. BRUTAL no apologies at the end or even a thank you. Here are your keys and car.
It was a good experience except the wait time took liitlebit longer than expected. I would suggest to provide some snacks or coffee while guests wait in the waiting area.
Service was done on time and the car runs great. Juan was specific about what was needed and why. Thanks!
I scheduled (around 5 PM) a next day appointment to see an used car and made sure the car was available. Robert, the internet service desk confirmed that the vehicle was available for test drive. When I drove 40 miles down, the dealership told that the car was sold - seriously within a day? That car was listed at their website for over a month!. Apparently, the internet service desk was not informed of the sales. Wasted my 3 hours - very disrespectful of my time.
My car has same problem I was there with it still with the problem didn't fix well
Excellent service , fast and great customer service.. I always helped me when I needed when I go change my oil .
My experience buying a used Toyota was very positive. It seems to be a very popular dealership who knows how to serve people respectfully.
John was beyond helpful! We had a blowout two hours from home in the midst of my daughter’s college graduation. He assured us we would be all set to proceed home after the graduation and he was absolutely right! He literally saved the day!
Nothing to say. Ali Boothe did a good job. Back room support of paperwork was weak