Customer Testimonials
My experience with my service advisor was excellent. Thank you, thank you and thank you. Geesh!
Westboro Toyota damaged my Camry Hybrid when it was in for service last Saturday 3-15-2025. I am still waiting for the service manager to contact me… very disappointing!
It was a pleasant experience. They got me a good deal.. my payment was lower then expected..
Great communication and everything ran smoothly. Likewise, I had an excellent experience working with Juan Rodriguez.
This was my first visit to Westboro Toyota and I'm really glad to have them service my two vehicles. Jody was efficient and courteous, keeping me informed. The dealership is a comfortable and welcoming place to wait while the service work was completed.
I appreciate the quick turnaround on routine maintenance on my Toyota Camry. The representative was courteous and respectful.
Initial diagnosis was incorrect. Refused listening to customer, replaced battery terminal connectors instead of a new prorated battery. End up replaced a battery few days later but refused to refund for the cost of the previously replaced battery terminal connectors. Lack of empathy and customer service. It seems they are more concerned with profit than with providing honest and effective service.
I had visited a few other dealerships and WESTBORO TOYOTA was the first one I felt comfortable doing business at everyone listened and really made the process painless
Fail to fix the problem and still charging money. And yet I bought the car with them
I Wasn’t happy about the condition that the car was delivered to our home.
Our Service Advisor, John Hansen, is the primary reason why we continue to utilize this dealership.
The Service Manager Alfredo goes above and beyond. Can't thank him enough for all of his help!
Great service and no waiting time when arrived, They did satisfied all the questions asked and delivered what they said. Also finished service on time. I would definitely go again there. Good people.
Service (safety recall work) was performed efficiently and my specific needs (appointment elsewhere) were accommodated cheerfully. I was extreme pleased with the service.
The best place to come. I Don't trust anyone with my Taco you shouldn't either. That's why i chosse Westborough Toyota for all my services. Thanks Westborough Toyota.
I enjoyed my experienceYou had a very professional sales persons detail and shopped in an excellent job and the rest whatever and I would like to thank your sales manager Gregg job and DJ also thank you
Very good treatment, excellent service and speed of performance. Thank you very much all people for everything
Excellent overall experience! Great customer service and trade in value. Top notch dealership! Definitely would return.
Check in takes too long. I actually waited 15 minutes to get checked in then had to get of my car and find someone. Communication after repair was lacking. I had to call to see if my car was done.
Very nice guys. Will recommend to everybody. The helped me a lot and called the bank for me.
Unprofessional service, passing the buck between sales, manager, finance and office, confusing pricing, pressure tactics, below expectations.
Juan was great, he checked me in reviewed all the items to be performed on the car then gave me an estimate on the time it would take. The car was done on time and Juan was very pleasant to work with.
Everything was great, people were friendly, car was done sooner then expected, and the building is always neat and clean
My appointment was right on schedule and everybody I dealt with was very accommodating . It was a good experience..
It was quick and easy. Got a great deal going lease to lease with my RAV4.
Waiting area is very outdated. Drop off is always crowded and takes 10-15 minutes to get checked in.
With a hybrid one must rely on trained mechanics to maintain the investment and keep the vehicle performing safely and efficiently-finely tuned. Without electric vehicle support from the current administration we of elder generation cannot afford new. Toyota will keep us moving forward through climate crisis, storm and stress bec they built it to last. As I begin my second hundred thousand miles my Toyota Prius Prime will take me places. Thanks Toyota and Westboro Toyota
Service was done in a timely manner. Service advisor Juan M was extremely nice and my vehicle was done quicker than expected!
I am always impressed with Westboro Toyota. Staff always go above and beyond!! Alfredo has an Amazing Team!!! Thank You All 🙂
A large inventory to choose from. Anthony was very helpful in finding the right vehicle for me. Sales process was efficient and paper processing as well.
Quality service, fair and transparent Service was performed timely and I was treated with courtesy and respect
Started out great Good intake and fast service, but then could not find my car for 15 minutes when I arrived. Outake very slow. Then found was charged for wiper blades that were never put on
The dealership was fine overall, esp JD in finance, but our sales rep was a problem most of the way there. Tommy needs more support and he no showed to most appointments.
The car has too many issues it is not worth the price after i got check engine light came on
Very professional and friendly. I will recommend it for others to transact business with them.
Buena atención, puntualidad en realizar el trabajo, buen asesoramiento. Los recomiendo ampliamente. Se preocupan por el cliente, buena sala de espwra
First I didn’t work with Juan Rodriguez. Second, a simple request. No ‘4’ in the license plate #. My wife is Chinese and the sound of 4 in Mandarin Chinese sounds similar to the word death in Mandarin Chinese. I asked to be contacted BEFORE registering the vehicle. “Of course” I was told. Don’t you know the very first character on the plate # is a 4. I loathe incompetence and sales people and businesses that don’t take their customers requests seriously. I have a friend that’s is a salesperson for Toyota. I asked if he ever sells to Chinese and ...
Respectful and profesional technicians. The quality of the work is always top notch. And as usual, their work time estimate was accurate.
Previous trips to the service department were good, occasionally just fair due to questionable recommendations. Last visit took over 4 hours to install new tires, alignment, oil change, bulb replacement. No summary of alignment, no summary of courtesy checks. The service misplaced one of hub caps, left one of the replaced wipers on the window. Not sure they can justify the high hourly rates charged. My vehicle was purchased new at the dealership so I would have expected a little better service than this last trip.
Great place. Great people
It's good. However waiting time is too long The waiting time from an hour and half has gone past 2 hours now
Seamless experience, Juan takes care of my service in a professional way. The rest area is clean and quiet
Please be careful. I recently bought a pre owned car from them. I looked it over to the best of ability as a lay person. Having complete faith in them. Well about a week later I got a flat tire. Come to find out all the tires were bad I spent over 900 on new tires for a car I just bought. I reached out to my sales person looking for some sort of resolution. I really only wanted half the money back. Three weeks have gone by no response from the dealer. I'm sad because I really liked the ...
From the moment we walked in we were greeted and taken care of. All of our questions were answered making it an easy decision to buy a new car. I was very smooth process. Looking forward to a long relationship with Westboro Toyota.
The process of buying a new car tool over 7 hours. I am frustrated and angry. I don't even know how to use the features to drive.
I wish there were some floor models to look at available. There wasn't even a catalog available of the car I was purchasing...
I brought my car in after 4 PM. needing an alignment and expected to wait at least two hours, and it was done perfectly before 5 PM. Great service, quick service and very satisfied with the work and price.
I had to have my 2019 RAV4 jump started by AAA after my car sat in the driveway unused for 3 weeks during a cold snap. I was pleased that Westboro Toyota could see me the same day to check out the battery . I expected to have to purchase a new battery but I was reassured the battery was fine and did not need even need service. Needless to say I’m very pleased.
It was nice to visit but not hundred percent satisfied , it’s my feeling though
They do a great job! I really like my car, the sales team was good and the service team is excellent.
Always have had good luck with this dealership. They are the only ones servicing my car when needed
Exceptional. Everything that I needed was met and in a timely manner as well. Ten out of ten
Fast and great service for my 2023 Toyota Rav4 Prime. I would highly recommend for you Toyota Care Service.
I have been a loyal customer for years. Alfredo and the entire service team is the reason why I will continue to bring my Tacoma to Westboro for my service needs. Top notch team, world class service at Westboro Toyota. Brendan
I bought my car new at the Westboro Toyota dealership in 2022. I did all service for it at the dealership. My tires needed to be replaced after 26,000 miles. Jody told me that the tires were overinflated which resulted in uneven wear. We never touched the air in the tires. It was as it came off the factory belt. The car had several services, and I mentioned it each time that the car is shaking on the highway. How come that nobody picked up on the overinflated tires until they were ruined???? Now with the new tires there is no shake ...
Excellent dealer I bought a 2012 tundra,a 2022 Tacoma , rav4 2019 , fast service, good people at the counter .
Jodi did fine but the service manager was terrible. An issue with my lift gate that I was told could not be replicated but would be covered and was in the service notes for my car since my FIRST service was not covered. I was assured by the service manager they would be and then he refused to cover them. I also asked for him to give me a call back to discuss on a Monday morning and he called Tuesday afternoon and left a message that he would be out until Thursday and maybe we could touch base then. ...
The Service looks good, they were able to answer most of my questions. Initially I had some issues scheduling but when I reached the service lobby, the team was able to assist us
No give lot attention on warranty just open eye people 3 days before warranty cancel and then no make good service
My Meir was transparent and didn’t try to up. She was friendly, knowledgeable, and had a patient ear and would actually listen. I have three dealership shops near me. Koch, Acton and Westboro. I have Specifically revisited Westborough Toyota because of the work they do and everything that I listed above. I know who I’ll come to when I start to need to shop around for a new vehicle.
Everyone is always kind and helpful. I appreciate their honest assessment of my car and I always feel that they have my back. I have never felt misled or taken advantage of. Westboro Toyota is my dealership for life!
The wait is ivery poor. I was there 6 hours for 2 tires changes and allignment oil change back lights ordered . I think it should be 3 hours long. I think that that unacceptable .
I had a extremely minor issue in fact was fixed in less than 5 mins but was still charged 185, I stopped getting service because of this price gauging I only came because of timing and hoping parts would be available no parts were needed. This is why I will not be coming back unless an emergency
Juan was excellent--patient and calm in the face of my anxieties about solving my tire pressure problem before my drive to Michigan next week (it turned out to be a nail). Five stars! Gabriel was also extremely helpful and showed me some new Priuses while I was waiting...
Great service, quick, polite, always remind me next time service, provide suggestions for future service and good programs
Service department at westboro toyota is awful. On multiple occasions I have showed up and my car was not ready from getting service done. One time it was almost 8 hours for an oil change and this time it was 7 hours to do a tire pressure monitor. Dropping off the car the night before and then getting a call at 8:30 that the car is checked in and then service isn’t done at 4:30 that afternoon is just awful.
Always good service at Westboro. The work is done well and quickly, waiting area is adequate.
I got a flat tire while I was driving and new westborough toyota was coming up so I drive in with no appointment praying that they could squeeze me in and help me. And they did!
This was my first visit. Absolutely appalled by the lack of communication. Will not be returning. Felt scammed from the moment I made the appointment.
All went well. I wish the dashboard display would be set back to where I had it.
I haven't had an answer from the seller for some time, when I bought the car he told me that they would have 02 keys. When I went to pick up the car there was only one and no one in the store I found the other I questioned him about the key reservations by text and so far nothing!
The team at Westboro Toyota figured out why the battery kept dying. There was a drain caused by the remote starter/alarm. They disabled the old unit so the battery would be fine.
Westboro Toyota did a fantastic job repairing my car and working with my insurance. They were able to have my insurance pay for all the repairs. Rick Tonelli is the man to go to!
Great experience visiting the dealership, answered all of my questions and had a great attitude. Would definitely recommend to anyone looking for a vehicle.
Location has been excellent. I had gone to several places to find my dream car at a price I could afford and the entire staff really made me feel at home. Definitely recommend.
Good service, several communication errors between service and parts department. Took several months to get a part
Had an excellent experience at the dealership. Was treated with courtesy by Mr. Camarra. He made me feel like I was important. He helped me with my problem and stuck with me until it was resolved. I had a very positive experience.
Thanks for the prompt maintenance service, and the cleanliness of the car at pickup. I will be back again next time.
The lastest was for inspection and a recall. Both went well. Drop off and pick up without issues.
All the people I have met at Westboro Toyota have been very professional. They are very good at their job. Good communication as well.
A short service was needed and provided quickly! Paperwork ands State inspection sticker was done timely.
I hate doing these surveys but I know doing them helps people keep their jobs.
They were very nice and helpful. They accommodated a late time slot and showed everything I was looking for.
Very friendly Easy appt schedule. Estimate was right on. Every time I’ve been in there the sales and repair are very accommodating
It took three visits to diagnose the problem, and I was charged for labor each time. Since they failed to identify the issue on the first visit, these charges were due to their mistake. It then took three months to receive the part, which I understand may have been due to logistical delays. However, when I returned for the installation, they charged me $591—on top of the three labor charges I had already paid for the incorrect diagnoses. When I requested a credit for the unnecessary labor charges, I was told they couldn’t provide one. To make matters worse, ...
Juan was great, and I can't imagine taking my car anywhere else for anything.
They were helpful in dealing with a difficult problem and were respectful at each level of support.
Everything went fine with my oil change. Jody is pleasant and professional. Nothing else to add!
The dealership has good customer service and on point. They do their work on time.
Solid, consistent service every time. Professional, personalized discussions and solutions. I have not had better service from any other dealership.
Everyone was pleasant. No hard sell (a HUGE plus), though I was pretty sure what I wanted. There was a miscommunication, but not anything underhanded. Dealers get a bad rep, but Westboro is better than the average.
Excellent service. Professional approach. Very impressed and I will continue consults regarding the serviceability of my car..
I have been a customer of this dealership for 11 years. Even when I make an appointment, I generally have to wait over 20 mts. Nobody acknowledges that you had an appointment. The service managers simply ignore you and act like you are an unwelcome interruption to their day. If they are so busy or short staffed perhaps they could have given me a different appointment.
This is the second time that I went in for something that had been recalled. Both times I was told that the part had been ordered and they had it. Both times they hadn't. After me telling them it was as the second time, they told me that they would do a 'visual inspection'. I was told it was okay, and that they would note this on the paperwork. When I got home I realized that they said that they did a visual inspection AND that they replaced the part which isn't true.
Good service. There was problem with seat belt gotten loosened not tightened. They fixed it
Terrible customer service experience. Was told the service would be at no cost and then proceeded to be charged $79
The people there are courteous and knowledgeable. Always accommodating whether making an appointment or giving service .
Kevin was courteous, professional and honest regarding car maintenance needs. Work was done in timely manner.
⭐️⭐️⭐️⭐️⭐️ Outstanding Experience at Westboro Toyota! I recently purchased a 2025 Toyota Sequoia from Westboro Toyota, and the entire process was fantastic. The team went above and beyond to ensure I got the perfect vehicle, and I couldn’t be more pleased. Max, my salesman, was incredibly helpful—patient, knowledgeable, and genuinely committed to finding the right fit for me. BB, the Swap Manager, did an amazing job locating the exact Sequoia I wanted, making the process seamless. Tony, the sales manager, was great to work with, ensuring everything went smoothly and fairly. And Lenny, the finance manager, made the paperwork easy ...
They provided me right information about a deal on leasing rav4 plug in hybrid and that's why i was able to buy it.